A visitor asks
Someone opens Website Chat and asks about your services, process or another common question.
BrainCenta Website Chat gives visitors an AI assistant powered by the business knowledge you approve helping answer questions, start conversations and connect website activity with the rest of your customer workspace.
Give visitors a direct way to ask questions while keeping the assistant grounded in the information you approve for it.
Someone opens Website Chat and asks about your services, process or another common question.
The assistant can use the approved articles you selected for customer-facing answers.
The visitor receives an answer, and your team can review website conversations in BrainCenta.
A visitor may be curious about a service but not ready to fill in a form. Website Chat gives them a place to ask in their own words, with answers shaped by the knowledge you have made available.
Creative services for teams ready to bring their next project to life.
Illustrative example using a fictional business and sample conversation.
Add information about your services, policies and common questions to BrainCenta. Then select the approved articles that Website Chat may use, keeping internal information out of the visitor experience.
Choose which approved articles your website assistant can use.
Set the assistant name, welcome message, colour and position. Decide whether to ask visitors for their name or email address, choose the domains where it may run, and preview a reply before activation.
A name visitors recognise.
Start the conversation in your own voice.
Choose your website domains.
“I'd like to discuss our project with someone on your team.”
Human follow-up requestedVisitor asked which services are available and received an answer from selected knowledge.
Illustrative examples. Actual conversations depend on visitor messages and your configuration.
Review website conversations in your BrainCenta workspace. If a visitor needs a person, you can enable a human handoff option and give your team a way to continue the conversation.
Put your business information and assistant settings in place, then test the experience a visitor will see.
Create and approve the business information you want available for chat.
Set the name, greeting, colour, position and allowed website domains.
Ask sample questions and check how the assistant responds.
Enable the configured assistant and add its installation code to your site.
You choose which approved Knowledge articles to make available to the website assistant. Keep information meant only for your team separate.
Yes. Configure the assistant and ask questions in the preview before activating it on an allowed domain.
You can enable human handoff. Your team can review website conversations in BrainCenta and follow up through your usual customer workflow.
Yes. Set its name, welcome message, primary colour and position, and choose the website domains where it is allowed to run.
Bring approved business knowledge to your website, see what visitors ask and keep the option for a human conversation.