✦ Business Knowledge →

Give your AI the context that matters.

Build a trusted knowledge base around your business so BrainCenta can use approved information when helping with customer conversations, email replies and answers.

✓Business-specific context
✓Approved knowledge
✓AI-assisted communication
braincenta.com
BrainCenta business knowledge base
Build knowledge around your business

From your existing sources to more useful answers.

✓Scan your website pages ✓Bring in PDF documents ✓Paste articles and notes ✓Add ChatGPT context ✓Keep business answers current
One home for the details

Answers your team knows, ready when you need them.

Your best answers may already exist on your website, in a PDF or in a document you use every day. Bring them into one library, check the details and make them available to BrainCenta.

  • Services, packages and what is included
  • Policies and common customer questions
  • How your team actually works with clients
Business knowledge 4 articles
✦ Approved
▤ Approved
✓ Approved
? Approved

Illustrative example of a business knowledge library.

Use the information you already have

Four ways to give AI the right context.

A useful knowledge base begins with your own material. Review what you add, then update it when the way you do business changes.

⌁
01 / WEB PAGES

Scan your website

Bring in relevant pages about your services, policies and frequently asked questions.

▣
02 / PDFS

Add your documents

Use the guides, price lists and PDFs your business already shares with customers.

▤
03 / PASTED CONTENT

Paste an article

Turn existing documents, answers or process notes into knowledge you can maintain.

✦
04 / AI CONTEXT

Bring ChatGPT context

Paste useful context you've prepared with ChatGPT, then review it for accuracy before using it.

A better starting point

Make a reply sound like your business.

When a customer asks a specific question, relevant knowledge helps BrainCenta prepare a more useful draft. Your team can check the details, edit the wording and decide when to send.

✓Use your actual packages and process, rather than a generic answer.
✓Check availability and edit the draft before sending.
Customer conversationIllustrative example
Incoming question

“We launch in six weeks. Can you create our brand identity and landing page? How quickly would we get a proposal?”

✦   Suggested draft

Yes, our Brand Launch package covers a visual identity and a one-page landing site. We usually begin with a 30-minute discovery call, then send a tailored proposal within two working days. Share your launch date with us and we can check availability before confirming a project timeline.

▤
Business knowledge used in this exampleBrand Launch package · Proposal process
Review and edit the draft before sending.
Useful beyond the library

Bring the right information into each conversation.

Knowledge becomes more valuable when it can support the places customers already reach you.

✉

AI-assisted email

Give suggested replies a clearer picture of your services, processes and answers. Your team reviews the result before it goes out.

Explore AI Inbox
◫

Website Chat

Choose the approved knowledge your website assistant can draw on to help visitors with common questions about your business.

Explore Website Chat

Your website assistant uses the knowledge you select for it; keep customer-facing answers relevant and up to date.

Knowledge article · Services✓ Approved
Example: Harbor Studio

Brand Launch package and proposal process

Our Brand Launch package combines a visual identity with a one-page landing site. Before quoting, we hold a 30-minute discovery call to discuss goals, deliverables and the desired launch date.

  • Send a tailored proposal within two working days of the call.
  • Confirm availability before promising a project deadline.
  • Agree on scope and dates before work begins.
Source and review

Based on the studio's service page and proposal guide. Review when the package or process changes.

Illustrative article · Updated by your teamEdit article →
Your information, your call

Keep your answers accurate as you grow.

When your website, services or policies change, review the affected knowledge and update the article. That gives future replies a better starting point that matches how your business works now.

✓Update information imported from websites or documents.
✓Approve the wording and context AI can use.
✓Keep a human decision in customer communication.
BrainCenta Knowledge

Turn what your business knows into more helpful conversations.

Give your team and AI a clearer source of answers, then use that context where customer questions happen.